At Ninaeva we want you to feel confident in your purchase. If something isn’t right, this policy explains how returns, exchanges, and refunds work.

Returns Eligibility

We accept returns for both defective and non-defective products.

To be eligible for a return, items must:

• be unused and unworn
• be in their original condition
• include original packaging where possible
• be requested within the stated return window

We reserve the right to refuse returns that do not meet these conditions.

Return Window

You may request a return within 30 days of receiving your order.

Requests made after this period may not be accepted.

Exchanges

We accept exchanges for eligible items, subject to product availability.

If you would like to exchange an item for a different size, color, or style, please contact us first so we can confirm availability and provide return instructions.

Return Method

• Return Method: By mail
• Return Label: Customer responsibility 

Customers are responsible for purchasing and providing their own return shipping label. We strongly recommend using a tracked shipping service, as we are not responsible for lost or delayed return shipments.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us as soon as possible at info@ninaeva.com with:

• your order number
• a description of the issue
• clear photos showing the damage or defect

Once reviewed, we will arrange an appropriate solution, which may include a replacement, exchange, or refund.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. Any non-returnable items will be clearly stated on the product page.

Items that show signs of wear, use, or damage caused after delivery may also not be eligible for return.

How to Start a Return

To request a return, please contact us first at info@ninaeva.com with:

• your order number
• the item(s) you would like to return
• the reason for the return

Please do not send items back without contacting us first, as returns sent without prior approval may not be processed.

Return Method

Returns must be sent by mail.

Unless the item is damaged, defective, or incorrect, customers are responsible for the return shipping cost. We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

Return Address

Please contact us before returning any item. Once your return request is reviewed and approved, we will provide the correct return instructions and return address.

Restocking Fees

We do not charge restocking fees on approved returns.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds are issued to the original payment method
Refund Processing Time: Refunds are processed within 10 days after the returned item is received and inspected
Please note that your bank or payment provider may take additional time to reflect the refund.

Late or Missing Refunds

If you have not received your refund after the processing period:

• check your bank account again
• contact your card provider or payment provider
• contact your bank, as processing times can vary

If you still need help, please contact us at info@ninaeva.com .

How to Start a Return

Before returning any item , please contact us with:

• Your order number
• The item(s) you wish to return of exchange
• The reason for the return

Customer Support

Email: info@ninaeva.com

Phone: +44 20 80890018