Refund Policy

At Ninaeva, we strive to provide reliable and timely delivery of your orders. Please read our shipping policy to understand the details of how we process and ship your items.

1. Processing Times

Orders are processed within 2-5 business days after payment is confirmed.

Processing times may vary during peak seasons or holidays. We will notify you of any significant delays.

2. Shipping Times

Estimated delivery times vary by location:

United States: 7-15 business days.

International: 15-30 business days.

Please note that delivery times are estimates and may be affected by factors such as customs clearance or courier delays.

3. Shipping Rates

Shipping costs are calculated at checkout based on the shipping method and destination.

Free shipping may be available for orders over a specified amount. Details will be displayed on our website.

4. Tracking Information

Once your order ships, we will provide a tracking number via email.

Please allow 1-3 business days for the tracking information to update.

5. Customs and Import Duties

International orders may be subject to customs duties or taxes, which are the responsibility of the customer.

We recommend checking your local customs policies for more information.

6. Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to pick up, the customer will be responsible for reshipping costs.

7. Lost or Damaged Items

If your order is lost or damaged in transit, please contact us at info@ninaeva.com within 7 days of the estimated delivery date. We will work to resolve the issue.