Frequently Asked Questions

Shipping Time ?


As each piece is carefully made to order to guarantee its uniqueness and premium quality, delivery typically takes 5-10 business days for domestic shipments and up to 15 business days for international deliveries. We truly value your patience while we handcraft and ship your one-of-a-kind piece!

How Can I Track My Order ?

As soon as your order is dispatched, we’ll send you a tracking number via email so you can monitor your delivery from our door to yours.

Can I Return My Purchase ?

Absolutely! We provide a 14-day satisfaction guarantee. If for any reason you’re not fully happy with your purchase, simply reach out to us within 14 days of receiving your order for a hassle-free return or exchange.

Have Any Other Question ?

Our team is ready to assist you and answer any questions within 24 hours, every day of the week.

Just email us at info@ninaeva.com, and we’ll get back to you promptly.